Privacy Policy

PLEASE READ CAREFULLY.

BY USING OUR SERVICE, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE.

IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE. Heathrow Limo Service and Chauffeured CAR SERVICE RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS, OR UPDATES.

WE ARE NOT OBLIGED TO SEND THE SAME VEHICLE WHICH WE SHOW OR SHOWN. THE COMPANY WILL NOT BE HELD RESPONSIBLE IF THE VEHICLE DIFFERS FROM THE OPTIONS AVAILABLE ON OUR WEBSITE. WE CAN SEND ANY AVAILABLE OPTIONS AT THE TIME OF PICKUP AND DATE.

Reservations

We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a vehicle at the time of pick up. We can provide you with a vehicle at short notice by phone or online upon availability. Once the reservation is booked and processed by one of our representatives, there will be NO Refund processed at all. If a customer wishes to cancel after that point, they must do so 24 hours prior to the scheduled pickup, and ONLY a credit towards a future reservation will be offered.

Upon the driver’s arrival, the customer MUST provide the driver with a Valid Government Issued Identification Card and/or Original Payment Method used to create the reservation to prevent fraud.

Booking Confirmation

Once a booking is confirmed with our limo service, the full payment or deposit made is non-refundable. By confirming your booking, you agree to adhere to our non-refundable policy.

Cancellations

Cancellations by the Customer: Any cancellations made by the customer will not be eligible for a refund. This includes cancellations due to changes in personal circumstances, flight cancellations, or any other reasons outside our control.
Cancellations by the Company: In the unlikely event that we need to cancel your booking due to unforeseen circumstances or operational issues, a full refund will be provided or an alternative arrangement will be offered at no additional cost.

Changes to Booking

Any changes to your booking, such as changes to the date, time, or destination, are subject to availability and may incur additional charges. Such changes do not entitle the customer to a refund of any kind.

No-Shows

If the customer fails to show up at the designated pick-up location at the scheduled time without prior notice, the booking will be considered a no-show, and no refund will be issued.

Payment Terms

Full payment or partial deposit amount is required at the time of booking to secure your reservation. This payment is non-refundable under all circumstances.

Special Circumstances

In exceptional cases, at the discretion of the management, a partial credit or rescheduling may be considered. This will be evaluated on a case-by-case basis and does not guarantee any form of refund.

Diverted And Canceled Flights

Heathrow Limo Service will monitor the flight until the vehicle is dispatched. If the flight is delayed after that point, there may be additional wait charges. If the flight is diverted, there will be a “No-Show” fee or additional wait time if you authorize us to wait for the flight to arrive at the new time.

Damages Resulting From Your Act

Heathrow Limo Service, LTD will charge you the cost of cleaning the vehicle due to you or your authorized party Getting Sick in or Damaging the Vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.

If the vehicle is put out of commission due to damages resulting from your party, you will be responsible for compensating Heathrow Limo Service for lost revenue until the vehicle is returned to service.

Alcohol consumption

By law, alcohol consumption is permitted ONLY in vehicles with a divider. (Limousines)

Alcohol is PROHIBITED in standard vehicles without a divider/partition between the passengers and the driver.

Food and Drinks

There are NO open container foods allowed in all Heathrow Limo Service Vehicles and Only Bottled Drinks are allowed.

Credit Card Transactions

We take an authorization for the full amount on the card to guarantee funds availability 48-72 hours prior to the scheduled ride, it may show as a “Pending” or “posted” if you check your credit card account statement online. The authorization amount may be higher than the expected charges in the event you decide to make additional stops or change your destination. We will then finalize the charges on your card after the trip has been completed. All receipts are sent by email.

• We have a secure 128-bit SSL encrypted payment.
• By submitting payment details you consent to the detection and storage of your IP address to help guard against credit card fraud.

Disputes

Corporate clients with established corporate accounts, all charges of the invoice will be considered correct and due upon receipt unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be emailed to us at info@heathrowlimoservice.com and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.

Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct unless we receive an objection within 15 days from the charge date. All disputes initiated after the allowed time frame period will be considered final and non-refundable.

Collection Fees

You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses, and disbursements for all actions taken prior to, during, and subsequent to the initiation of legal proceedings to collect payments due in cases of non-payment.

Rates Changes

Heathrow Limo Service can change the rates and any of the services, charges, costs, fees, and expenses at any time without prior notice.

Pricing Errors and Glitches

While we make every effort to provide you with the most accurate, up-to-date pricing, occasionally, one or more items on our website may be incorrectly priced. Heathrow Limo Service shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

Itemized Invoices

Corporate clients with established corporate accounts, Itemized invoices will be sent regularly as “Due upon receipt” at the end of each month.

Individual accounts and personal profiles, Itemized invoices are sent only when requested.

Payment Due Date

Corporate clients with established corporate accounts, All payments should be received no later than 15 days from the invoice date unless otherwise agreed on in the contract. Payments not received within the time frame allowed shall occur interest charges added of 30% yearly or 2.5% monthly.

Individual accounts and personal profiles, All payments should be received before executing the ride.

Point To Point Fare

Point-to-Point Service is calculated based on mileage and zones. This service is not for a set period of time, just the time needed to travel from point A to point B. if you need a vehicle for “X” hour(s) please reserve the hourly service.

Hourly Rates

• Packages of Vehicles rented hourly. (Restrictions Apply)
• Hourly services provided have a 2 hour minimum.
• Hourly charge is calculated based on the time the vehicle is scheduled to pick up in the designated area to when the vehicle drops off in the designated area.

Waiting Time

Heathrow Limo Service provides 30 minutes for domestic and 60 minutes for international flights based on the reported flight arrival time for airport pickups only.

A 15 minute grace period is granted for all other pickups. After the grace period ends the charges will accrue from the original pick up time. Waiting time will be charged at 1-minute increments (at the rates listed below) after the grace period, wait time and additional charges are subject to taxes, tip, and surcharge.

Heathrow Limo Service monitors all domestic and international flights 45 minutes before the driver is dispatched, billing starts after grace period allowed from the official time the flight touches down. We are unable to monitor private flights. If you are flying on a private flight please notify us if there are any delays of changes to your itinerary.

Wait time rates:

Sedan: £1.10/minute

SUVs: £1.50/minute

Sprinter Vans: £2.50/minute

Stops

Price per stop is £25. Courtesy stops, such as briefly leaving the vehicle to use the restroom, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.

Tolls

All tolls are based on a round trip to and from the designated destination and are added onto the reservation after it has been created.

Meet & Greet

Meet and Greet Airport Service is offered at an additional charge of £25. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the vehicle (Assisting with the luggage).

Luggage

Heathrow Limo Service is not responsible for damage to luggage or the contents in the luggage.

Parking

All parking fees and other airport regulatory fees are additional (usually £10.00-£15.00 depending on time). We do not charge them, these fees go directly to the airport parking lots.

Gratuity

A Tip (gratuity) is added to every trip, there is no need to tip anything additional to the drivers unless you would like to.

Baby Seats

Heathrow Limo Service provides one for an additional cost of £15 per seat (please mention that you will need a baby seat when you place your reservation).

Service Error

In the event of a vehicle breakdown or service Error, Heathrow Limo Service will make every attempt to provide a replacement vehicle that is equivalent to the original reservation. Heathrow Limo Service cannot be held liable for missed reservations/appointments due to a service error.